Ms Lexi and Celestial Band - Terms & Conditions

Ms Lexi and Celestial Band Terms and Conditions:

 

Song Requests:

  • If you’re a DJ client, you have unlimited song requests prior to your event. These can be sent in via email or in a playlist form (iTunes/ Spotify). Song requests that are made on the night will be vetted.
  • For band and live music clients (this includes Ceremonies and Receptions) we’re able to learn and guarantee 3 songs per wedding. If you need us to learn 3 specific songs for your Walk Down the Aisle, Signing and First Dance for instance, we can do that. Beyond those three guaranteed songs, we treat all other song requests as “Preference Songs”. Meaning, if the band knows them great, if they don’t, we will choose other awesome songs from our list to play. As a live band with musicians, it takes a while to perfect songs and unfortunately, we are not able to guarantee exact song lists for clients when we do live music. For all clients wanting exact song-by-song style playlists for your wedding, we suggest booking our DJ service.

 

Force Majeure:

• If we had to unexpectedly cancel a booking, we’ll pay your deposit back plus any other money paid.

Postponements:

• If you have to postpone your wedding or special event due to COVID, we’ll move the date for you free of charge, so long as the new date is clearly stated and within a 12 month time frame from the original event date.

Client Cancellations:

• In the event where you want to cancel your booking, rather than postpone, we will retain the initial booking fee/ deposit in lieu of a cancellation fee. In this instance, we will pay you back the balance or any part there of, on the total cost of your booking. The retained booking fee is used to cover the time spent working on your booking, holding the date, liaising with you and cancellation fees for our musicians and DJs.

Alternative Dates: 

  • If you have to postpone your event due to COVID 19 we will work with you to ensure the best outcome for both this band and you. Once asked, we will give you a range of dates that we’re available for you to choose from. If you decide to proceed on a date we’re not available, the initial booking fee will be retained as a cancellation fee.

Payment of Balance:

• The balance of your booking is due before the event date, or to be paid by the end of the event.

Use of alternative or deputy musicians:

• The band leader Lexi Ross will perform with the band as advertised to the client, unless the need arises to use an alternative ‘deputy’ musician, due to unforeseen circumstances. There will be no reduction in the contracted fee if a deputy musician is used. The leader Lexi Ross will be present at the contracted performance, unless stated before the date.

* All musicians are subject to availability, if a musician is not available we will substitute them for someone great who plays the same instrument.

Late Finish Fees:

• If the event runs late or the band is asked to finish later than the agreed time, a late finish fee must be mutually agreed upon by you the client and Lexi Ross or onsite band leader. Lexi Ross and other band leaders have the right to refuse to finish later then the contracted time.

Meals:

• We request that clients kindly provide all band members a meal at any scheduled performance that runs for 4 hours or longer.

Consent to photography / videography:

• We (Celestial Band musicians + DJs) consent to photos and video being taken of us for social media. Please let us know if you don’t want any photos or video to be put on social media.

Complaints:

• We try our very best to give you the best band ever for your special occasion. Please put any complaints in writing within 30 days. If the matter cannot be resolved, then both parties should seek legal advice.

Terms and Conditions updated 30 June 2021
0467375489
lexi@celestialband.net
www.celestialbandmelbourne.com.au
ABN 57 517 680 709

Proud member of Wedding Services Melbourne and Easy Weddings.
www.weddingservicesmelbourne.com.au/celestial-band/
www.easyweddings.com.au/WeddingMusic/Melbourne/CelestialBand/